Refund Policy
At Hexcladus, we strive to ensure that you are delighted with your purchase. However, if you are not entirely satisfied, we provide a straightforward return and refund process:
Return Period: Returns are accepted within 180 days from the date of purchase.
Product Condition: Items must be unused, unworn, unwashed, and in their original state with tags still attached.
Refund Procedure: Upon receiving and inspecting your return, we will process your refund to the original payment method. Please note that refunds may take 5-10 business days to reflect in your account.
Exclusions: We will not accept returns for damaged, used, or opened items. Sale items and products acquired through special promotions may have different return conditions.
Return Shipping: Customers are responsible for the return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping service for your return to guarantee its safe arrival.
If you require assistance or have any inquiries regarding your return, please reach out to our customer service team.